Refund Policy
Last updated: September 30, 2026
Try before you pay
Soundtralize offers a 15-day free trial with full features and no payment required. Please use it to make sure the app fits your studio before subscribing.
Seller and payments
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles payment-related inquiries and processes refunds.
14-day refund on your first payment
If you are not satisfied, you may request a full refund within 14 days of the first payment for a new subscription (monthly or annual) or the first purchase of a workstation add-on. This refund is granted once per customer.
Renewals and cancellation
Renewal payments, monthly or annual, are not covered by the 14-day refund. You can cancel your subscription at any time to stop future renewals; you keep access until the end of the period already paid. We review exceptional situations case by case, for example a technical issue that prevents you from using the app.
Billing errors
A duplicate charge or an incorrect amount is refunded at any time, after verification.
After a refund
The license linked to the refunded payment is deactivated. Your working data stays on your computer; remember to export or back it up.
How to request a refund
Go to paddle.net, find your order using the email address used at purchase, and submit your request. You can also email us at info@soundtralize.com with your order number. Refunds are issued to the original payment method.
Your rights
This policy does not limit any rights you have under applicable consumer protection laws, including in Québec, the European Union and the United Kingdom.
Contact
Soundtralize is operated by Simon Dagenais, sole proprietor doing business as Soundtralize (Québec enterprise number NEQ 2279323895), Québec, Canada. Questions: info@soundtralize.com or through support.