Support & answers.
Find practical answers about Soundtralize and contact us about your studio.
Frequently asked questions
Where are my project files stored?
Soundtralize lets the studio choose where project data lives — local storage, external drives, NAS or supported cloud storage locations.
Can Individual use Inter-Studio?
Yes. Individual includes Inter-Studio collaboration once the public service is deployed for beta studios. Local team creation and employee management are Pro features.
How many workstations can I activate?
Planned licence limits: Individual includes 1 workstation. Pro includes 3 and can be expanded with additional Pro licences. Activation is not live yet.
How does Studio Employee access work?
Studio Employee access is planned for Pro workstations. The studio administrator will manage permissions when online licensing is available.
I’m a studio client — where is my sign-in link?
Check spam or junk mail. From your studio’s portal, enter the invited email address to request a new link valid for 24 hours. If it still does not arrive, contact your studio.
Why can’t I see a listening version?
A listening version may disappear after its 60-day retention period. Ask your studio to publish it again.
How do I get my final files?
Use “Final delivery” and follow the link supplied by your studio. Masters are not hosted by Soundtralize.
Contact us
Email: info@soundtralize.com. You can also use the form below.
Beta applications: apply for the beta.
Beta help: read the beta help.
Client portal: learn more.